Rehearse a useful sales conversation, including when to stop.
Help reps practise openings, discovery questions and respectful endings with an AI prospect, so their first real conversation isn't their first attempt.
Six lines that stall a new rep.
Each one comes from an exercise in the course library. An AI prospect says it; your rep practises what comes next.
- Cold open
“Is this a sales call?”
Geoff, finance leadYou practise: Say yes plainly, give one reason for the call and ask permission for one question.
- Switchboard
“We don't put sales calls through. Those go to the info address.”
Sandra, switchboardYou practise: Accept the route you're offered and ask who the email should be addressed to.
- Brush-off
“You're best off just sending me an email and I'll have a look when I get a chance.”
Yvonne, office managerYou practise: Take the email, and ask permission for one question so what you send is relevant.
- Third attempt
“You've left two voicemails already. What is it you want, and when does this stop?”
Tom, purchasing managerYou practise: Own the earlier calls, say this is the last planned attempt and act on a no-contact request.
- Discount demand
“Twenty percent off the annual figure or we don't proceed.”
Dana, finance directorYou practise: Hold the approved price, offer the one authorised alternative and let the buyer decide.
- Deferral
“It's not a no, but it's definitely not now.”
Cornelius, chief executiveYou practise: Accept the deferral, ask what changes next quarter and agree one dated follow-up.
A course for every stage of the call.
From the switchboard to the renewal, each stage has its own course with three levels that get harder.
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Get through
Receptionists, switchboards and voicemail, handled honestly.
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Open
Who you are, why you're calling and whether now is a good time.
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Discover
Questions that turn a vague answer into a specific one.
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Handle
The everyday brush-offs, answered without an argument.
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Price
Approved prices stated clearly, and discounts you can't authorise.
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Agree
A next step the buyer chose, or a deferral taken at face value.
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Keep
Renewals, price changes and new stakeholders in existing accounts.
What a sales team gets from it
No leads spent on practice
New reps make their early mistakes with an AI prospect instead of your pipeline. Openers, gatekeepers and voicemails can be repeated until they sound natural.
Cold calls that start honestly
The cold-call exercises assume a number screened against the TPS and CTPS, and rehearse what prospects really ask: is this a sales call, where did you get my number, and please don't call again.
Talk share and questions, counted
Good discovery leaves room for the buyer. After every practice call, call analysis shows how much of the talking the rep did and how many questions they asked.
Material for one-to-ones
Transcript-based AI feedback, charged separately, quotes what was actually said, so a manager can coach the call rather than a general impression.
- SDR & BDR teams
- B2B telemarketing & lead-gen
- Appointment-setting teams
- Outbound subscription & renewals sales
Exercises use fictional companies, prices and contacts. They are practice, not legal advice on marketing calls; your own compliance process governs real dialling.
After every practice call
After each practice call, a call analysis shows your pace, talk share, questions and filler words, with specific tips for next time. It comes at no extra charge.
Interruption practice
Set interruption practice to Off, Low, Moderate or High in each eligible exercise of your own course or workspace copy. Rehearse time pressure, clarification or a respectful ending after refusal. Explore custom interruption practice.
In preparation: live interruption practice is not enabled yet.
Your ready-made course
Each exercise shows its estimate before you start. AI feedback on each completed call is charged separately; certificates record course completion, not professional accreditation.
Business discovery: permission and fit
3 levelsThree fictional conversations practising permission, relevant questions and honest next steps. Success can mean a useful conversation, email-only contact or accepting a refusal. Transcript-based practice feedback; not a professional qualification.
- Easy A permission-based opening
- Medium Respect an email preference
- Hard A respectful no-fit ending
Explore all 10 Sales & Telemarketing courses
One course for each stage of the call. Each has three levels that get harder, with a different AI prospect at each one.
Cold Openers: Permission, Purpose and Provenance
3 levelsPractise the first fifteen seconds of an outbound business call: say who you are and why you're calling, ask permission to continue, answer 'is this a sales call?' and 'how did you get my number?' truthfully, and handle a do-not-call request calmly.
- Easy Nadia Okafor — operations manager, relaxed and curious
- Medium Geoff Palliser — finance lead, 'is this a sales call?'
- Hard Dominic Ashworth — IT director, 'how did you get this number?'
Gatekeepers and Switchboards: Honest Routing
3 levelsPractise reaching the right person through receptionists, switchboards and executive assistants honestly: introduce yourself, name who you want and why, never imply a relationship you don't have, and accept the route you're offered, including the info@ inbox.
- Easy Penny Marsh — receptionist, helpful but thorough
- Medium Sandra Whitlock — switchboard, 'no sales calls, email info@'
- Hard Marcus Reid — executive assistant, probing and protective
Voicemail, Callbacks and Second Attempts
3 levelsPractise short, clear voicemails, handling a returned call with a one-sentence recap, and ending a call cadence honestly when the prospect has had enough.
- Easy Fiona Lassiter — answerphone, clear voicemail drop
- Medium Fiona Lassiter — operations manager, returning your call
- Hard Tom Heggarty — purchasing manager, 'you've already called twice'
Inbound Lead Response: The First Conversation
3 levelsPractise responding to web and download enquiries: confirm what the person asked for, answer only from published facts and prices, say what can't be confirmed yet, and agree the next step they choose.
- Easy Priya Chandran — practice manager, warm web enquiry
- Medium Daniel Rourke — café owner, wants a guarantee
- Hard Rebecca Olufemi — HR director, enquiry with an awkward question
Let the first awkward dial happen in practice.
Create a workspace, explore the course library and invite your team. Pay only for the practice you use.