Four numbers at a glance
Pace, talk share, questions and filler words, each set against a broad guide and your own usual, so you can tell in seconds how the call went.
Conversation practice for sales & support teams
Practise the hard calls
Practise the hard calls
before they're real.
Realistic AI callers help your team practise objections, complaints and tricky questions, with AI feedback on business courses.
Pay as you go
Top up from $5 and pay only for the practice you use. No monthly subscription. No seat fees.
VocalCoach is the only AI training service that offers pay as you go with no monthly subscription and no per-seat fees.
Custom courses, made simple. Describe the calls your business needs to handle. Your AI assistant quickly drafts a course with callers, levels and goals you can review and edit.
- Works in your browser
- Answer and make practice calls
- Create custom courses with AI
Conversation studioIllustration
A fictional customer support enquiry
Room to try againAt your own pace
63
ready-made courses
189
practice exercises
$5
minimum top-up
No
seat fees or subscriptions
From first call to certificate in four steps
1
Choose or create a course
Choose business discovery, customer support or everyday enquiries — or ask the AI assistant for a course tailored to your business. Review and approve its draft before practice.
2
Practise in the browser
Read the short brief, switch on your microphone and talk it through with the AI caller.
3
Review what was said
See your call analysis and read the transcript. On business courses, AI feedback also suggests what to try next.
4
Finish the course
Meet each level's goal, then download a course-completion certificate.
See exactly what to change next time
Finish a practice call and you get a call analysis: how fast you spoke, how much of the talking you did, the questions you asked and the filler words that crept in. It turns “that went okay” into two or three specific things to try on the next call.
The shape of the conversation
A turn-by-turn timeline shows who spoke when, and where the ums, fillers, hedges and questions fell.
Tips that start with what worked
Up to five specific coaching tips per call, leading with what went well. Each one links to the moment in your transcript it is about.
Watch yourself improve
Trends across your recent calls show how your pace, talk share, questions and fillers are moving, compared only with your own earlier calls.
Estimates from the call transcript. Coaching information only — never part of your practice grade. How call analysis works
Rehearsal that sounds like the real call
Real customers don't follow a script. Give your team a patient practice partner, so the first time they hear a tough question isn't on a live call.
Realistic AI callers
Speak out loud with an AI caller who has a goal, a personality and a few awkward questions. Repeat any exercise until it feels natural.
- Sales discovery and customer-support calls
- Making calls and answering them
- No phone line or install needed
Courses that build step by step
Each ready-made course has three levels that get harder as you go. The support course, for example, moves from clarifying a question to verifying details to escalating.
- 63 ready-made courses, 189 exercises
- Build your own with the AI course builder
- A completion certificate at the end
A clear view for managers
Invite your team, enrol them in courses and see who has practised. Read the transcripts and feedback before your next one-to-one.
- Course progress for every trainee
- Transcripts and AI feedback
- One shared prepaid balance
Your course. Your level of pressure.
Set interruption practice to Off, Low, Moderate or High for each eligible exercise. Copy a library course into your workspace or configure your own, then choose what your team needs to rehearse.
Off Patient listeningLow Room to respondModerate More objectionsHigh Greater pressure
Illustrative settings · configured per eligible exercise
Time pressure
“Sorry to cut in, I've only got a minute.”
Practise getting to the main point.
Clarification
“Sorry to cut in, what do you mean by that?”
Practise a clear, relevant answer.
Refusal
“Sorry to cut in, I'm not interested.”
Acknowledge the no and end politely.
Levels guide how often short objections are offered, with room to respond between them. Everyday-enquiry and speech-confidence exercises keep patient listening.
Example wording, not a fixed script. Objections use natural speaking opportunities; exact timing and speaking over you are not guaranteed.
In preparation: live interruption practice is not enabled yet.
Everything your team needs to practise
Ready-made courses
60+ ready-made courses across 6 key industries — sales, customer support, debt collection, recruitment, real estate, and everyday confidence — with three exercises each, ready to explore as soon as you sign up.
60+ ready-made courses across 6 key industries — sales, customer support, debt collection, recruitment, real estate, and everyday confidence — with three exercises each, ready to explore as soon as you sign up.
Inbound and outbound
Answer a customer's question or make a discovery call — the AI caller plays the other side.
Answer a customer's question or make a discovery call — the AI caller plays the other side.
AI courses for your business
Turn a short brief into an editable course: your products, call situations and training goals. Your AI assistant drafts the callers and levels; you review and approve them. Then choose each eligible exercise's interruption settings.
Turn a short brief into an editable course: your products, call situations and training goals. Your AI assistant drafts the callers and levels; you review and approve them. Then choose each eligible exercise's interruption settings.
Feedback on what was said
On business courses, AI suggestions from the transcript: what went well and what to try next time. Charged separately.
On business courses, AI suggestions from the transcript: what went well and what to try next time. Charged separately.
Team progress in one place
See course progress for everyone you invite, and open any practice conversation.
See course progress for everyone you invite, and open any practice conversation.
Costs you can read
Every charge is itemised in your workspace. No seat fees and no subscription.
Every charge is itemised in your workspace. No seat fees and no subscription.
Watch a course from set-up to certificate
A narrated, captioned walkthrough (under four minutes): create a course, assign a trainee, practise with an AI caller and review the results.
Watch the walkthrough Practising on your own?
Rehearse everyday conversations at your own pace
Create an individual workspace and practise asking for something, explaining a problem or checking a detail. There's no grade: finishing the conversation is the goal. It's conversation practice, not therapy.
Start practising on your ownGood to know
- AI feedback is charged separately and can be wrong. Use it to support coaching, not replace it.
- Certificates show course completion. They are not external accreditation.
- Practice uses prepaid credit. You see an estimate before each exercise.
- Use fictional details when you practise, never real customer data.
Frequently asked questions
What does it cost?
There are no seat fees or subscriptions. You top up prepaid credit from $5 (prices are in US dollars), and practice conversations and AI feedback use that credit. You see an estimate before each exercise, and purchased credit currently has no expiry.
Do I pay per user?
No. Invite the people you want to train; everyone practises from your workspace's shared balance.
How can the VocalCoach assistant help?
The signed-in assistant explains the site and helps prepare training and team actions. Bring product facts and objections for a three-course preview, combine your CV with the actual job posting for private interview planning, or review a CSV/XLSX caller list. It asks for missing course context and requires review before creation. Uploads, paid AI and account creation depend on setup and permissions. Your workspace manager configures the available assistant models; each choice has a notice about cost and limitations. Paid AI uses approved token costs plus 20% from prepaid credit; creating accounts does not automatically send invitation emails.
What do I need to practise?
A modern web browser and a microphone. There is nothing to install and no phone line needed.
What is the AI feedback?
Suggestions based on the transcript of your conversation: what worked and what to try next. On business courses and standalone practice it is requested automatically when a call completes and is charged separately; the everyday enquiries course has no AI grading. Like any AI, it can be wrong, so treat it as a starting point for coaching rather than a verdict.
What is call analysis?
After a practice call with enough speech (about 20 seconds of yours) you get a call analysis at no extra charge: pace, talk share, questions and filler words at a glance, a turn-by-turn timeline, and up to five coaching tips linked to moments in your transcript. The figures are estimates worked out from the transcript and compared with your own usual. It is coaching information only, never part of your practice grade.
Can I quickly create a course for my business?
Yes. Tell the AI assistant about your business, a fictional call situation and the skills your team needs to practise. It drafts a course with callers, levels and goals for you to review, edit and approve. Check the facts and your business policies before using it. Course generation, voice setup and practice use credit; live practice depends on each exercise's voice availability.
Can I choose how much the AI interrupts?
Managers can set each eligible exercise to Off, Low, Moderate or High, choosing time pressure, clarification or refusal. Copy a library course into your workspace first, or configure your own. Live practice depends on voice availability. Objections use natural speaking opportunities; a mid-sentence cut-off is not guaranteed. Everyday-enquiry and speech-confidence exercises keep patient listening. A clear refusal calls for a respectful ending, not more persuasion.
Are the certificates a qualification?
No. A certificate shows that someone completed a VocalCoach course. It is not an external or professional accreditation.
More detail on charges is on the pricing page.
Need a scenario we don't have yet?
Tell us which calls your team finds hardest, or ask us anything before you sign up.
Give your team a safe place to practise
Create a workspace, choose a ready-made course or build your own with the AI assistant, and invite your team. Generation and practice use credit.