Compliance
Compliance is your responsibility.
Tele-Market Guru gives you the tools — consent gates, do-not-call registries, recording disclosures, retention jobs. Legal compliance in your jurisdiction is a decision only you can make.
Operators of this AI telemarketing assistant must comply with all applicable laws and regulations in the jurisdiction(s) of both the caller and the call recipient. This software does not, on its own, ensure legal compliance — that obligation rests entirely with the person or organisation using it.
What's regulated
Automated and AI-driven voice calls are tightly regulated in most countries. Rules typically cover:
- Consent — opt-in vs opt-out, recorded vs implied
- Do-not-call lists — national registries, your own suppression list
- Caller-ID — presentation, spoofing prohibitions
- Recording disclosures — one-party / two-party consent regimes
- Dialling windows — local-time restrictions on outbound calls
- Data protection — lawful basis, retention, subject access, erasure
- Opt-out handling — honour requests immediately, suppress permanently
Penalties for non-compliance can be substantial — in the UK alone the ICO can issue fines of up to £17.5 million or 4% of global turnover, whichever is higher.
Regimes you may need to consider
A non-exhaustive list — research your destination before placing calls there.
United Kingdom
- PECR (Privacy and Electronic Communications Regulations)
- UK GDPR
- Ofcom rules on automated and predictive dialling
- TPS / CTPS screening
European Union / EEA
- GDPR
- ePrivacy Directive (and national implementations)
- National do-not-call registries
United States
- TCPA (Telephone Consumer Protection Act)
- FCC rules on artificial / prerecorded voice
- State-level consent regimes
- National Do Not Call Registry
Canada
- CRTC Unsolicited Telecommunications Rules
- CASL (Canada's Anti-Spam Legislation)
- National DNCL
Australia
- Do Not Call Register Act
- Spam Act
- Telemarketing Industry Standard
Other jurisdictions
- Equivalent local rules apply
- Research before placing calls into a country
- Get advice from local counsel for high-volume programmes
What Tele-Market Guru gives you
Built-in safeguards designed to make compliant operation easier — these are tools, not a substitute for legal advice, recipient consent, or an up-to-date understanding of the rules in your country.
Encrypted credential storage
Vendor secrets sit in an ASP.NET DataProtection-encrypted store, never plaintext.
Do-Not-Call registry
Numbers added once are suppressed everywhere — no campaign can dial a DNC entry.
Dialling-window enforcement
Per-campaign local-time windows. Calls outside the window are deferred, not skipped.
Audit logging
Every admin action recorded — who did what, when, to which entity.
Strict-compliance gate
Refuses to dial TPS-listed contacts without recorded consent. Opt-in, not opt-out.
Retention & erasure
Daily retention jobs wipe recordings and transcripts on a configured schedule.
Before you go live
- Consult a qualified lawyer in your jurisdiction.
- Build a documented basis for every contact's lawful processing — recorded consent, legitimate interest assessment, or applicable exemption.
- Configure dialling windows for each destination country's local time.
- Wire up DNC / TPS / national-registry suppression before importing your first list.
- Set recording-retention to match your data-protection policy and recipient disclosures.
- Test against your own number first — the strict-compliance gate is on for a reason.
By using Tele-Market Guru you agree that you alone are responsible for the legal consequences of every call you place through it.